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Before you call make sure that you have your IMEI number, you can find this on the sticker under the battery in your phone. You’ll also need to decide how you want to receive your unlocking code, either by email or by letter, and have your email address or postal address ready to give to the person you speak to.
If it's a pay monthly phone you’ll need to call 150 free from your handset, or 07973 100 150 from a landline (call charges may vary).
If it's a pay as you go phone you’ll need to call 450 from your handset, or 07973 100 450 from a landline (call charges may vary).
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