Webmail - I'm having problems signing into Webmail

Please note that if not accessed for 90 days an fsmail.net account will become deleted due to inactivity. If this happens it can't be restored and you would need to register a new account. If your account has been deleted you'll receive an invalid username or password error.

make sure cookies are enabled

After signing into webmail, if you receive a page stating - 'Please sign in to use this service. You must have cookies enabled.', there are two main causes:

• privacy settings in Internet Options have been manually set to 'High' or 'Block All Cookies - change settings to 'Medium High' or lower to use the webmail service or reset your browser

• the computer clock is set incorrectly. You'll find more help with this here.

white page after clicking 'sign in'?

If you get a blank white page after logging in:

• wait 45 seconds to allow the page to load

• if you continue to receive a white page, close and re-open the browser window and try again

• if this doesn't help, reset your browser – you’ll find more help with this here

invalid username or password - please try again

• if your email address or password aren't recognised when you try to log into our Webmail service, try entering your email address and password again in the relevant boxes

• make sure that you enter your email address all in lower case without any CAPITAL letters and take care when entering your password because it's case sensitive. Remember that APPLE is not the same as apple.

• If you still can't access our fsmail service, see the instructions below to reset your password:

resetting your password

If you still can't get into our Webmail service, follow the advice below:

• click on 'help signing in':

• click on 'Lost or forgotten your password?':

entering your details

• enter your fsmail.net email address in the 'email address' box

• enter the postcode you supplied when you registered for our fsmail.net service

• click submit to continue

answering your security question

When you registered for our Webmail service you were asked to supply an answer to one of our security questions.

• the security question you selected will now be displayed

• enter the answer to the question in the box provided

• click submit to continue

entering your new password

• enter the new password with a minimum of four characters with no spaces. You can use A-Z, a-z, 0-9 and ; . ! - _

• re-enter your new password.

• click submit to continue

use your email

• you'll now see confirmation that your password has been reset

• click go to your inbox to continue

Please note: if at any stage you can't recall the information that you entered when you registered for a fsmail.net account, you'll need to sign up for a new fsmail.net account. Sorry we can't help you with this - our customers' account security is extremely important to us and we can't disclose passwords without confirming the above security information.