Webmail - FAQs

You can find out more about our Webmail service here, and if you want to sign up you can do so through our website.

Welcome page

When you first log into Webmail, you’ll see the Welcome page, which tells you how many messages you've received.

We use this page too, so we can keep you up to date with related information.

For more information about logging in to Webmail (including tips like going straight to your Inbox when logging in) see the article how to check your email using Webmail.

Email inbox

• New emails are recognised by bold text. They'll also be accompanied by an envelope icon.
• Emails that are spam can be reported to us by simply clicking on the Mark as… drop down menu then selecting spam
• 'Other options & services', gives you direct access from the left hand menu. The adjacent number in brackets tells you how many email addresses are blocked.
• The Approved list is above the blocked list in the 'Other options and services' menu, allowing you to add email addresses of those people who you always want to receive emails from
• In the Other actions drop down menu, you can ‘Mark as read’ or ‘Mark as unread’
  
   

Creating a message

• By clicking on the To and CC links, you can insert email addresses direct from your contact list
• When inserting contacts this way, the Bcc field can be used. Recipients in this field will receive the mail, but their names won’t appear in the mails read by the people in the To and CC fields.
• Attachments can be added by clicking on the Attachment(s) link. If you change your mind, you can remove them again by clicking on Attachment(s), highlighting the attachment to be deleted and clicking the Delete button. You can add more than one attachment to your mail if you wish.
   

manage folders

,The 'Empty Trash' option is available from the 'Manage Folders' screen and is named 'Deleted contents' and can be found next to the Deleted Mail field.

You'll find more information about deleting emails in how to delete an email message in Webmail

problems?

• You may sometimes be unable to log out of Webmail. You'll find more help in the article how to log out of Webmail.
• No Empty Trash facility. You'll find more help in the article how to delete an email message in Webmail.
• No facility to turn anti-virus or anti-spam off. While the anti-spam and anti-virus may look like a traffic light, on/off feature, it's not possible to turn these off. Anti-virus helps protect you against viruses that can seriously damage your computer and ensures the email service remains a reputable service.
• Spam filters not working as wanted. This may be because you have set up external email addresses through the 'My other mailboxes' option which are overriding the settings for your Webmail account. Try deleting the external email accounts in 'My other mailboxes' to see if that cures the problem. You can always add them back later. how do I add or delete 'My other mailboxes'?.

Mac customers

• Formatting may display slightly differently for Mac users. It may help to change the text size in your browser eg Internet Explorer or Safari).
• When trying to register, you may get an error indicating that you're not old enough to register to the service. If that happens, just leave the date of birth field blank – it's not a mandatory field.
   

• useful articles
• how to check your email using Webmail
• how to read and reply to a message in Webmail
• how to write a new message in Webmail
• how to add an attachment in Webmail
• how to spell check a message in Webmail
• how to add a contact to my address book in Webmail
• how to delete an email message in Webmail
• how to manage your approved senders and blocked senders list in Webmail
• how can I protect myself against spam?
• how to send a message to multiple recipients in Webmail
• why am I receiving someone else's emails?
• why am I logged out of Webmail while writing a long email?
• how to log out of Webmail
• how do I respond to a read receipt?
• how can I increase my email allowance?
• what should I do if I'm having problems signing into Webmail?
• how do I set up an away message within Webmail?